You can log on to our website: shrutijamaal.com to place a direct order. In case of any assistance
required, please contact us on +91-9320180001

You can also visit our Flagship Store at, on appointments:

Scarlet by Shruti Jamaal

SCO 502, Sector 70, Mohali, Punjab, India
The store timings are IST 11:30 AM to 7:30 PM.
Monday to Saturday

Yes, customization is possible in terms of styles, size and colors. For any customization request, we
request you to contact us at +91 9320180001

Minor customisations may be dine in the same cost, on accessing we can let you know the price
change of the customisations.

Price of the order remains unchanged for any product ordered exactly as per the image as displayed
on our site. However, in case a customization required, such as color, sleeve adjustments, etc, there
will be an additional customization charge applicable and will be added to the final billing amount.
For any such customization, we request you to contact us at +91 9320180001.

In case the product was bought on sale, an additional charge for customization/alteration is applicable.

Yes, we can change the color of the product. However, we note that some of our products might
look great in certain color shades only. Therefore, we provide you with a palette of color options.
However, if you still wish to customize the color, we request you to contact us at +91 9320180001

We refer to our standard size chart as displayed on the product page. However, we encourage you
to send your measurements after placing an order to have the product made specifically to your
size. In case of any questions regarding the size chart, feel free to contact us.

Our products are especially designed for you. We would love to design our products based on your
requirements. You can send us your measurements after placing an order to have the product made
specifically to your size. For any questions, we request you to contact us at +91 9320180001.

Payments can be made through Visa, MasterCard, American Express, and Maestro credit and debit cards. We also accept bank transfers, Online and cash payments. Please contact our team at +91 9320180001 case you wish to make payments through net banking or cash.

All orders placed on our website are need to be paid in advance along with the estimated courier charges as applicable. For Ready to buy outfits 100 % is paid in advance. For offline orders or orders through our Instagram or WhatsApp or in store orders 50% is paid in advance. Rest of the amount along with shipping is paid, once the amount reflects in our account, we dispatch in the nest 24 hours or as decided.

As per our policy, we do not make any changes to the orders once placed. Further, orders once
placed cannot be cancelled/exchanged or refund.

The shipping charges for all shipping within India is free and is completely borne by us. However, the shipping charges for international shipping will be based on weight and Zipcode.

All our products are handcrafted and especially chosen for you. Due to the intricate and exclusive nature of the products available on our site, we ensure that we photograph all our products under
standard lighting conditions so that the product image you see is closest to the product. However, there may be slight variations in the color of the fabric, dyes, prints or embroideries of the product
image you see on your monitor and the actual product.

We try to make all our products available to your doorstep. We can have the orders shipped to your doorstep or at your convenience.

Incase you wish to collect the product, we can have your order sent to our Flagship Store at Scarlet by Shruti Jamaal, SCO 502, Sector 70, Mohali,160062

If you order multiple products with different dispatch dates, all the products are shipped as one shipment, once your complete order is ready. However, if you wish to receive some products earlier,
please call us at +91 9320180001.

We try to deliver all our orders as soon as possible ensuring the products reach you on time. If you wish to track your order, please get in touch with us at +91 9320180001. We can provide you with the courier tracking number upon request.

Each and every product is specially curated for you, being hand embroidered and sewn, and is made to measure. Usually the time frame will be anytime between 30 - 60 days, depending on the order and customizations if any. In case you require your orders on priority, please get in touch with us at +91 9320180001 and we shall get back to you on the same.

We generally keep a 3-4 inches margin for all our custom made products. Usually, the
measurements are accurate and the alteration is quite minimal. However, since these are specially handcrafted for you, we need a minimum of two trials to match the garment to your fit. The final delivery of the product will vary on your alteration requirements. We note that shipping charges for alterations will have to be paid by client and will not be borne by us. In case you require any alterations, please get in touch with us at +91 9320180001

For outfits purchased on sale/discount, we charge additionally for any alteration required. The charges will vary depending on the alteration.

We try to make the orders as per the standard size chosen by you or the measurements provided to us. However, if any alterations are required, we generally need about a week or two, however this varies from each and every product. We note that shipping charges for alterations will have to be paid by client and will not be borne by us. In case you require any alterations, please get in touch with us at +91 9320180001 and we shall get back to you on the same.

If any alterations are required, we request you to send the order at our store Scarlet by Shruti
Jamaal, SCO 505, Sector 70, Mohali, Punjab 160071

Please note, that we do not pick-up any alterations and the cost for delivering the product to us is to be taken care by you.

For all products shopped from a Multi-brand outlet, please contact the same multi-brand outlet for alterations.

Each and every product is specially handcrafted for you considering all your requests. In case you are are unhappy with our product, please get in touch with us at +91 9320180001. Our team will
constantly be in touch with you to help you with your product. However, we have a no
refund/cancellation policy.

In case you require any assistance in deciding the outfit or placing an order, please get in touch with us at +91 9320180001